Buying Majolica on Deruta Italy

 

Note: Your Credit card will only be charged at shipping time (except for wish list orders)

  1. When does DerutaItaly charge my Credit Card Account?
  2. How does DerutaItaly protect my Credit Card Information?
  3. Privacy Policy: what Information does DerutaItaly Collect and how does DerutaItaly Use it?
  4. What is DerutaItaly's Refund Policy?
  5. Are there US Custom Fees?


Raphael -301 Design

Buying Italian Ceramics By MOD at DerutaItaly.com

To buy Italian ceramics / Majolica on DerutaItaly.com, follow these six steps:

 

Note : MOD / Deruta Italy ceramics (majolica) are dishwasher safe and microwave safe
Step 1: Find the ceramics you wish to buy: DerutaItaly maintains a database of a wide variety of hand-painted ceramic patterns and designs.
Step 2: Add the ceramics to your shopping cart: Select the ceramics you want by adding them to your shopping cart. Once you have selected all the ceramics you want to purchase, click on "check out" to indicate that you wish to buy them.
Step 3: Agree to the Deruta Italy Purchase Agreement: The next step is to read and agree to the DerutaItaly Purchase Agreement. Please read this DerutaItaly Purchase Agreement carefully as it explains the conditions of your purchase! For example, you agree to:
  • Pay the price in full via Visa or Mastercard;
  • Notify DerutaItaly via confirmed email ( lifeinitaly@gmail.com), telephone (+39 075 9711576), or facsimile (212-918 9012), if you are not fully satisfied with the ceramics within 5 calendar days of receipt of the ceramics.

Within ten (10) days of receipt of the ceramics, pay shipping and insurance (in the full amount of the purchase price) to return the ceramics to the factory if you are unsatisfied with your purchase.

Step 3  (alternate) Bridal registry: Add the ceramics to your wish list / bridal registry: Select the ceramics you would like to buy or you would like to have bought for you. Once you have selected all the ceramics you are interested in, click on "store my wish list" to save your choices and email your friends or family about it. Wish list orders are charged at the time of the order.
Step 4:

Complete the order form: After you have agreed to the Deruta Italy Purchase Agreement by clicking on "OK", you must next complete the MOD / Deruta Italy Order Form with personal, billing, shipping, and payment information. We currently accept payment By Visa, Mastercard, Paypal, Personal checks, Money order.

ALTERNATE: If you prefer you can place the order by phone calling  Paolo in the US at 301 738 6827

Step 5:

Wait for your ceramics: MOD /  Deruta Italy has two business days to ship your ceramics if they are in stock, if not you will be notified by email with a new shipping shedule. Actual shipping time may vary depending on the nature of the ceramics purchased and the distance between you and the remote town of Deruta, Italy. If you have not received the ceramics in 4-5 weeks, please email us at deruta@gmail.com
Step 6: Returns: MOD / Deruta Italy.com offers a five (5) day money back satisfaction guaranteed return policy. However, you are responsible for shipping and insurance costs to return the ceramics back to the following address:

C/O LifeInItaly:
5909 Bethlehem Ct
Rockville, MD 20855 USA

Once you receive your ceramics, you have 5 calendar days to notify Deruta Italy in writing by fax (+39 075 972296), or confirmed email  at deruta@gmail.com that you intend to return it and ten (10) calendar days to ship it back to the factory. Shipment must be fully insured at the purchase price of the work.

Once Deruta Italy has received the ceramics undamaged, Deruta Italy will credit your credit card account for the full price of the ceramics. Again, you are responsible for shipping and insurance charges to return the ceramics to the Deruta Italy!

Step 7: Damaged Ceramics: Augusto is in charge of shipping and has being shipping ceramics internationally for quite a few years, we also purchased a foam machine that fills in the box and prevent the ceramics form moving in the box. Recently breakage problems are really rare. In any case Deruta Italy offers a five (5) day money back damaged ceramics return policy and Deruta Italy will refund your shipping charges. Once you receive your ceramics, you have 5 calendar days to notify MOD / Deruta Italy in writing by fax (+39 075 972296), or confirmed email atderuta@gmail.com that the pottery arrived broken and an additional 5 calendar days to send a photograph of the damaged ceramics via email (deruta@gmail.com) or mail.

If you are instructed to return the damaged ceramics, you have seven (7) calendar days to ship them back to the following address:

C/O LifeInItaly:
5909 Bethlehem Ct
Rockville, MD 20855 USA

Once MOD / Deruta Italy has received the damaged ceramics or otherwise determined that your claim is valid, MOD / Deruta Italy will credit your credit card account for the full price of the ceramics, plus any shipping and insurance costs.

 


When does DerutaItaly charge my credit account?

 

Normal orders: MOD / Deruta Italy charges your credit account only when the merchandise is ready to be shipped, or in case of special orders (merchandise not in stock) we charge the credit card when the order is placed into production.  
Bridal registry orders : we charge the bridal registry order at the time the order is placed. Most of time however the order is not shipped immediately: the order is shipped when the bride / groom ask as to do so and this is to group several items together and to  minimize shipping costs.
If we do not receive a written notification from you within five (5) calendar days of your receipt of the ceramics, the sale is final. No returns or refunds will be granted after the five (5) calendar day period has expired. If we receive written notification from you within the five (5) days, we will refund the purchase price in full to your credit card after receiving the ceramics undamaged (for satisfaction guaranteed claims) or damaged (for damaged ceramics claims).

How does DerutaItaly protect my credit card information?

 

Although MOD / Deruta Italy cannot guarantee the security of any information submitted over the web, it does use a variety of security measures to maintain the safety of your personal information. User personal information is maintained behind secured networks and is only accessible to a limited number of employees who have special access rights to those systems. All sensitive/credit information supplied by users is transmitted in encrypted form via Secure Socket Layer (SSL) technology and then stored in DerutaItaly databases to be accessed only as stated above.

Privacy Policy: what information does DerutaItaly collect and how does DerutaItaly use it?

 

Although MOD / Deruta Italy cannot guarantee the security of any information submitted over the web, it does use a variety of security measures to maintain the safety of your personal information. User personal information is maintained inside the DerutaItaly / LifeinItaly secured network and is not distributed to any mass email list so your private information remains private. All sensitive/credit information supplied by users is transmitted in encrypted form via Secure Socket Layer (SSL) technology and then stored in DerutaItaly databases to be accessed only as stated above.

 What is DerutaItaly's refund policy?

 

Deruta Italy offers a five (5) day money back satisfaction guaranteed return policy. However, you are responsible for shipping and insurance costs to return the ceramics to our US contact Grazia / DerutaItaly if you are simply dissatisfied with them. Once you receive your ceramics, you have 5 calendar days to notify DerutaItaly in writing by fax (+39 075 972296) or confirmed email at deruta@gmail.com that you intend to return it and ten (10) calendar days to ship it back to the designated return location. Shipment must be fully insured at the purchase price of the work. Once the ceramics have been received undamaged, DerutaItaly will credit your credit card account for the full price of the ceramics.

Are there any US custom fees?

 


Usually custom fee for a private party are pretty small so they are rarely charged by US customs. Normally fees vary from 0% ( hand painted art work) to 6% for an average of 3% of the total value. However the buyer would be responsible for the fee and - eventually - the processing fees

This is an international transaction : are there any  credit card fees?

 


Usually international convertion fee for an international transaction ( Euro / dollar)  are pretty small and they are normally offset by the final cost of the merchandise which ( since you are buying factory direct ) is vell below US retail prices for the same quality items